Neo Aqualine

All orders are shipped from either our Auckland store or our Auckland warehouse:

SUP Boards, Kayaks

North Island
$49 flat fee direct to your door*.

South Island
$49 flat fee direct to your door*.

 
Accessories

North Island
$10.99 flat fee direct to your door*.

South Island
$15.99 flat fee direct to your door*.

Boats

North Island
$99 flat fee direct to your door*.

South Island
$149 flat fee direct to your door*.

*Subject to freight company’s standard urban and rural delivery charges. Some deliveries may attract an additional cost over and above our standard charges which will be payable by the purchaser. Any additional delivery costs payable by the purchaser will be confirmed prior to dispatch and delivery.

Please allow 7 days for delivery and up to 14 days for rural orders.

Any inquiries about your order, please contact us.

Please note;

• We cannot ship to PO Box addresses.
• We do not ship to international addresses.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at team@aquafun.co.nz and we will assist you in a speedy, easy return.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at team@aquafun.co.nz.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at team@aquafun.co.nz.