Kayak & Boat FAQ
GENERAL
Q: Where can I purchase a kayak/boat? Where can I purchase spare parts ? (e.g. fins, bags, pumps)
Shop online and review our accessories and parts. If you can not find what you are looking, contact us and we'll help you.
Q: How long is the warranty period for my kayak/boat board?
Your warranty period for AQUA MARINA inflatable kayak/boat is valid for one (1) year (except BETTA/CLASSIC/WILDRIVER/MOTION) from the date of the original purchase from the dealer/shop and is valid provided the product is only used in accordance with published guidelines from AQUA MARINA, including the product’s user manuals and technical specifications.
Q: How can I register for my product warranty?
You can register your warranty by filling the warranty card and provide it for your dealer/shop when there is a warranty issue, or by simply completing the warranty registration form here.
BEGINNERS
Q: How do I inflate my kayak/boat?
You can inflate your kayak/boat by using AQUA MARINA’s hand pump that comes with your package or electric pumps.
Inflate your kayak/boat by connecting the pump hose to the valve. For more inflation instructions, refer to the user manual. If you have lost your user manual, click here for an e-version.
Q: How to set up my inflatable kayak?
Follow the instructions on your user manual. If you have lost your user manual, click here for an e-version.
Q: How much air should I pump into my kayak, and how long does it take to inflate?
The recommended pressure for each chamber of the kayak is illustrated in the user manual, and is also marked on the valve rubber patch. Any higher you risk over inflating and damage. Depending on the size of your kayak it can take anywhere from 5 to 8 minutes.
Q: Can I install a motor or an underwater propulsion device on my kayak?
We only recommend the AQUA MARINA BLUEDRIVE power fin for water propulsion on your inflatable board. The BLUEDRIVE power fin is an electric motor designed to fit almost all types of watercraft with a slide-in fin box, such as our iSUP boards, kayaks and canoes. It helps you extend trips and save energy when fighting against wind and current.
Q: Where shall I choose to kayak for the first time?
There are so many great places to explore with your kayak. But for the first time, we suggest you choose a calm location that is protected from both wind and waves, and choose a smooth entry point to the water to launch your kayak, like a sandy beach, grassy field or a boat dock. Always check information about local regulations and dangers related to kayaking.
Q: What should I wear when kayaking?
Whilst paddling, please consider appropriate clothing for the weather or climate. It is highly recommended to wear a buoyancy aid vest or other personal flotation device, and a wetsuit in cooler conditions. Make sure to protect yourself from the sunlight, especially when paddling close to the coast, or you may easily get sunburn.
If you’re a beginner, we strongly recommend wearing a floatation device at all times!
MAINTENANCE
Q: Can the kayak/boat be dragged on the ground?
No! Dragging it on the ground may cause damage to your kayak/boat and may result in air leakage. This will void your warranty.
Q: Can I leave my kayak/boat inflated in the sun or overnight?
No. Do not leave your kayak/boat under direct sunlight as this may cause over-inflation. Please keep the kayak/boat under shade when not in use with a working pressure NO MORE THAN 60%-70% of the max. air pressure, or leave your kayak/boat in a cool dry place. Remember to check the air pressure before and after use, and deflate your kayak/boat when necessary.
Q: How to take care of my inflatable kayak/boat? How do I maintain my kayak/boat?
Taking care of your kayak/boat is pretty easy with regular maintenance. Here are some handy tips that will ensure your gear could last longer.
Cleaning: Clean the kayak/boat after each use with freshwater and mild soap.
Keep it dry: Dry the kayak/boat off after each use and before storing to avoid mould damage.
Avoid direct sunlight: Keep the kayak/boat away from direct sunlight and keep under shade when not in use with a working pressure less than 60%-70% of the max. air pressure.
Don’t use an air compressor: You can easily over-inflate the board by using an air compressor and void the warranty.
No dragging: Sharp debris can puncture your kayak/boat so, don’t drag it.
Use it frequently: Long-term storage can cause glue bonds to disintegrate.
Store at room temperature: Keep the kayak/boat sheltered away from high temperature and humidity, with room temperature between 0℃ and 40℃.
Regular maintenance: Regularly check for cracks, scrapes, or any other issues and repair if necessary.
Q: How should I clean my kayak/boat?
Clean the kayak/boat after each use with fresh water and mild soap. We suggest rinse the kayak/boat to remove dirt, sand and salt water. Use towels to wipe away dirt when necessary. Remember to remove your fins before you rinse your kayak so that you can thoroughly cleanse your fin box. Completely dry your kayak/boat AFTER you rinse and BEFORE you store it.
Q: How should I store my kayak/boat?
1. Remove fins before you store your kayak.
2. Completely dry your kayak/boat BEFORE you store it.
3. Don’t store your inflatable kayak/boat in direct sunlight. This will result in deterioration in the long run and shorten the life of your board. UV radiation is harsh and can particularly damage PVC when exposed repeatedly day after day.
4. Store your inflatable kayak/boat in the right temperature range. Anywhere between 5-40 degrees Celsius (40-110 degrees Fahrenheit) is recommended. Again, inflatable kayak/boat are durable, but extreme conditions aren’t ideal for any sporting equipment. Avoid freezing cold or baking hot conditions.
5. You can store your kayak/boat both deflated or inflated, whichever suits your space.
a) When the kayak/boat is stored inflated, resist the temptation to stack things or place heavy objects on it. Also, if you’re storing your kayak/boat inflated for the long-term, it’s best to release a few PSI just in case your storage area gets too warm. That helps to prevent any damage to the kayak/boat from the air inside expanding beyond the desired PSI.
b) If you store your kayak/boat deflated, keep it lying flat. When storing your kayak/boat deflated, it’s a great idea to use your kayak/boat bag to protect it from abrasions. Make sure it’s rolled or folded loosely. Then store your kayak/boat in it’s bag so it’s laying on its side rather than upright or standing on the edges of the kayak/boat where pressure points could form.
Q: How long can I leave the kayak/boat inflated for?
Over time you will experience some loss of pressure especially with temperature changes. Just top it up before you hit the water. The kayak/boat should be stored out of direct sunlight and if you are not going to use it for a while you should reduce the pressure to below maximum air pressure.
TROUBLESHOOTING
Q: What is serial number and where can I find it?
The serial number is the unique ID number on each AQUA MARINA product. It may be required when you turn to after-sales service. The serial number can be found on the warning label of the board, starting with the letters CN-ORP XXXXXX.
Q: Which kind of glue should I use to repair my Inflatable kayak/boat? And where can I get one?
We recommend using glue by AQUASEAL or STORMSURE. You can find this glue at your local water-sporting goods store or online.
Q: My kayak fin is lost.
You could turn to your nearest dealer/shop to buy a new one that also applies a slide-in fin system.
Q: What do I get in the repair kit?
The repair kit comes with every kayak/boat. Normally, you will get a user manual, a warranty card, and some patches that can be used to get you back up and running. A good repair should be left overnight to cure.
Q: What shall I do if I have a warranty issue?
If your product has major defects in material or workmanship, please bring the board us together with your original receipt. We will help you deal with the trouble as soon as possible.